The Chairperson today attended a virtual advocacy meeting organized by the Office of the UN Special Envoy and the International Conference of the Great Lakes Region. The advocacy engagement was with the Great Lakes Regional Parliamentarian Forum chaired by Hon. Senator Kenneth Lusaka the Speaker of Senate of the Republic of Kenya. The engagement was…
“I would like to thank you, most sincerely for taking time to listen to my complaint against Kenya Ports Authority (KPA) for delaying my appointment letter for the post of Artisan Electrical Engineering. It was great to meet and work with your team.” These were the words of Rama Mwazondo in an appreciation letter to…
“I make reference to a complaint I lodged against Coast General Teaching and Referral Hospital (CGTRH) in regard to the refund of monies that had been erroneously paid. I am happy to confirm that the matter has been settled and the refund has been effected. I would also like to thank your able office for…
When he took up a job as Chief Officer in Kericho County, Mr. Willy Keter did not envisage that one day the decision would subject him to emotional anguish at the expiry of his contract thanks to the unresponsiveness by the Nakuru County Public Service Board to reinstate him. Mr. Keter lodged a complaint with…
“I hereby appreciate your efforts to assist my elder brother’s dependents get the death benefits which had taken seven years since 2014. I am proud and the deceased’s children appreciate your noble work. May God in heaven bless the work you are doing to assist the less privileged group in society. The cheque was sent…
The Commission has affirmed its support to enable the media to access information. Speaking when she visited the Media Council of Kenya (MCK) offices, Chairperson, Hon. Florence Kajuju, said the work of the Commission is to ensure that journalists obtain the right information to enable them to report accurately. “Pursuant to our mandate of overseeing…
The Commission on Administrative Justice (Office of the Ombudsman) has cleared the State Department of Devolution of any wrongdoing following allegations of maladministration. The Commission undertook an investigation into the matter following an anonymous complaint received on 27th July 2020 alleging irregular hiring of casuals, irregular engagement of experts, lack of internal organisational structure and…
A National Government employee living with disability can finally enjoy the personal guide allowance, thanks to the intervention of the Commission in a case of delay in the payment of the allowance. According to Ms. Stella Nyasinga, she is a deaf Senior Support staff working at the County Commissioner’s Office in Nakuru County and is…
A resident of Nyamira can finally access critical services following the correction of her Identification Document(ID) details thanks to the intervention of the Commission. According to Ms. Josephine Mogere her National Identity Card Number is 82….57. However, she was issued with an ID Card No. 12….57. She severally sought correction of the anomaly but for…
“In r“In reference to the complained I lodged in your office on 29th October 2021 through the email, I hereby write to confirm that the matter has been resolved. I was allocated a personal number and my outstanding arrears paid.” These were the words of Ms. Jenipher Otieno in a letter to the Commission. Ms.…
The Commission is today joining the world in celebrating the Ombudsman Day 2021 on observed every Thursday 14 October. In 2018, the American Bar Association Section of Dispute Resolution declared the second Thursday of October as Ombuds Day in recognition of a profession that has existed for centuries yet remains relatively unknown and underutilised. The…
“Following my complaint of unresponsiveness concerning my promotion lodged at the Commission’s Eldoret Regional Office, I am pleased to inform you that justice has prevailed. I have been promoted to the position of head teacher job group C5 following my interview in February 2021…” these were the words of Ms. Mercy Kemboi in an appreciation…
A complainant, Fredrick Onyango, lodged a complaint at the Commission’s Mombasa Regional Office alleging delay by the Hon. Attorney General to advance a payment of Kshs776,050 following a court decree issued in his favour on 31st July 2018. The Commission by way of inquiry took up the matter with the Attorney General. In his communication to…
A resident of Bombolulu in Mombasa County can finally enjoy uninterrupted power supply following the intervention of the Commission in a case of wrong payment account. According to Jimmy Waliaula, he applied for a change of electricity meter from the previous owner to himself after he acquired a house in September 2020. After the application,…
“I hereby acknowledge your efforts to help me get my court case judgment which had taken long since 2010 up to 14th September 2021, the day I received it at the Kizurini Law Courts. My entire family appreciates your good work. May God bless you and help you assist as many as possible who are…
The Kenya National Bureau of Statistics (KNBS) finally paid a contracted employee Kshs 12,500 owed to him following the intervention of the Commission in a case of inordinate delay. According to Said Kitsao, he was engaged by KNBS as a Content Supervisor during the 2019 Kenya Population and Housing Census in Paziani sub-location in Ganze,…
A Kenyan living in Australia finally received AUD 7,462.50 from the Unclaimed Financial Assets Authority (UFAA) being his share dividends, thanks to the intervention of the Commission. Mr Andrew Lawrie lodged a complaint with the Commission alleging unresponsiveness in claiming his assets from UFAA. According to him, he sent an official application to the Authority…
A teacher was finally reinstated and his 11 months’ salary arrears paid by the Teachers Service Commission (TSC) in a case of unfair dismissal. According to Mr. Fred Ondieki, he was removed from the TSC payroll in October 2018 without any explanation as he had not received a letter to show cause or a dismissal…
On 28th September 2020, to commemorate the International day for Universal Access to Information (IDUAI), the Commission on Administrative Justice (Kenya) has planned the following activities: 1. Hold a Commemoration event on the 28th September 2020 at the Nairobi Safari Club which will be centred around this year’s theme of “Access to Information – Saving…
A teacher can finally enjoy tax exemption following the intervention of the Commission in a complaint against the Teachers Service Commission (TSC). According to Mr. Joseph Onunda–an employee of TSC who is living with permanent disability–he had been enjoying tax exemption which the Ombudsman helped him secure in April 2016 after a five year wait.…
“I am supposed to start my classes on 21st September 2020 and I am required to provide my passport details for the university application and the pre-enrolment process. I have made several trips to Nyayo House (Immigration Department) but it has not borne fruits. Every time I am chased away or told to come next…
A teacher was finally issued with the Higher Education Board’s (HELB) clearance following the intervention of the Commission in a matter of double deduction. According to Paul Magolo, he repaid his HELB loan in lump sum in February 2020 through a direct deposit but despite clearing his loan, the board’s records still showed he had…
A clinical officer had his suspension revoked and his salary arrears paid in full after the Commission intervened in a complaint against the County Government of Meru. According to Moses Mutuma, he was suspended by the County Chief Officer for Health due to an address to a local television station highlighting the plight of clinical…
The Commission has called on all public agencies that have been allocated funds to expend on the mitigation and recovery measures against COVID-19 to proactively disclose information on the amounts allocated and expenditures in line with the constitutional fiscal framework of prudence, transparency and accountability in public finances, the Access to Information Act, 2016 and…
A resident of Siaya County finally had his home connected to electricity after a six-year wait thanks to the intervention of the Ombudsman on its own motion. This follows an article in a daily newspaper where the son decried unresponsiveness and undue delay by Kenya Power. According to Ochieng, his father, John Lwodo, made an…
KeNHA has provided information necessary for five land owners of Mwamba Village Quarry in Turbo, Uasin Gishu County to seek compensation for their pieces of land acquired for the expansion of the Eldoret – Webuye – Malaba Highway. This follows a complaint lodged on behalf of the land owners by Mr. Eliud Kabagi under the…
A complainant, William Opondo, lodged a complaint at the Commission’s Nakuru Huduma Centre desk alleging delay by the Attorney General to settle a decretal sum of Kshs.390,975 plus interest awarded to him by a court. He had filed a case in Nakuru Chief Magistrate’s court in 2010 and a favourable decree was issued by the…
On 6th February, 2020, the Commission received a complaint from Eldoret Grains Limited, one of the leading cereal millers, alleging discrimination and frequent harassment by the Kenya Bureau of Standards (KEBS). The particulars of the complaint are that by a letter dated 27th January, 2020, KEBS suspended the company’s permit and directed it to stop…
“My issue has been finally resolved; I would like to express my gratitude to the Commission for the help,” these were the words of Ms. Jennifer Parsitau a final year student at Moi University. According to Ms. Parsitau, she applied for the Higher Education Loans Board (HELB) loan for her first year study in…
The Commission on Monday 24th February 2020, conducted a stakeholders’ validation for the Draft Specimen Model Law on Access to Information for the County Governments. The event which brought together county Information Access Officers(IAO), county executives, private sector, civil society and Ministries, Department and Agencies (MDAs), presented an opportunity for the stakeholders to share their…
A resident of Kisumu County was finally paid the benefits of his late father following the intervention of the Ombudsman. According to Mr. Michael Omollo, his late father, Mr. John Omollo, was a contributing member of the National Social Security Fund (NSSF). After his father’s demise, he applied to NSSF in May 2017 for the…
A former nominated Senator was finally paid her pension contribution following the intervention of the Ombudsman. According to her, she applied to the Pensions Department for a refund of her pension contribution in August 2018 but there was a delay in processing the payment. This prompted her to seek the assistance of the Clerk of…
The Pensions Department is one of the public institutions most complained against to the Ombudsman. This is because many retirees and beneficiaries undergo too much suffering owing to undue delay in the processing and payment of their benefits. This is the story of a former teacher who can now enjoy his pension benefits after a…
When his wife went to the delivery theatre at the Pumwani Hospital, Mr. Daniel Karue did not expect that the excitement would soon turn into physical, mental and psychological anguish for the next two years. According to Mr. Karue, his wife, Ms. Consolata Mumbi, delivered on 21st January 2018 through caesarian section at the Pumwani…
Imagine waiting for six years to be compensated for injuries at work place? That is what Peter Muindi has had to contend with following inordinate delay by East Africa Portland Cement Company Limited to compensate him for injuries he sustained at work in July 2013. According to Mr. Muindi, he got injured at the coal…
When he applied for his home to be connected with electricity, Mr. Alfred Katana did not know that it was going to be the genesis of unending trips to the Kenya Power offices. According to Mr. Katana, he made an application to Kenya Power, Kilifi office, for power connection to his home in Ngoloko Village,…
Imagine following up on a land ownership document for forty years? This is what Mr. Francis Karime, a resident of Kiambogo Settlement Scheme in Nakuru County, has had to contend with following inordinate delay by the Naivasha Land’s office to issue him with an allotment letter. According to Mr. Karime, a plot in Kiambogo Settlement…
Land governance problems remain one of the most complained issues to the Commission. One such matter was concluded in September 2019 in a case that saw property worth about Sh100 million that was fraudulently transferred reverted to the owner. This is the story of Cecilia Mbugua, a widow from Kiambu. Her story depicts the journey…
Our Esteemed Stakeholders, Kindly receive warmest compliments from the Commission on Administrative Justice (Office of the Ombudsman). The Commission is a constitutional entity established under Article 59(4) of the Constitution, and the Commission on Administrative Justice Act, 2011 with the mandate, inter-alia, to investigate any conduct in state affairs or any act or omission…
The Employment and Labour Relations Court sitting in Nairobi on Friday, 29th November 2019 issued a judgement which adopted the decisions and orders of the Commission on Administrative Justice under the Access to Information Act, 2016. This follows a court case where Mr. Duncan Muthusi, a member of the Banking Insurance and Finance Union(BIFU) moved…
The Commission has today launched its Second Strategic Plan (2019-2023) during a ceremony held in Nairobi. Speaking during the event, the Commission Chairperson, Hon. Florence Kajuju, made a commitment that the Commission will fully implement the Plan and called upon the government, specifically Parliament and the National Treasury, and development partners to assist the Commission…
In an effort to build on the achievements of the past seven years, the Commission has developed its second five-year Strategic Plan. The plan, for the period 2019 – 2023, articulates the vision, mission, core values and the strategies that will guide the Commission towards realisation of its mandate for the next five years. The…
“I would like to express my gratitude to your office for the assistance; I (recently) received a call to collect my Diploma Certificate from the Kenya National Examination Council (KNEC). Words alone cannot explain how happy I am to hold a Diploma Certificate after six years of waiting,” these are the words of Mr. James…
A former employee of Kerio Valley Development Authority(KVDA), Mr. Barnabas Kiplimo, was finally supplied with copies of documents by the agency following the intervention of the Commission. According to Mr. Kiplimo, he made a request for information to the Authority in line with Section 8 of the Access to Information Act, 2016. However, the Authority…
A name change was finally effected and a new birth certificate issued following the intervention of the Commission. According to Mr. Paul Mathuva, his family undertook adoption proceedings for Edwin Karama and were formally issued with a birth certificate in the name of King Munene Mutemi on 25th January 2017. However, they later used the birth…
An Assistant Welfare Officer with the Nairobi City County was finally reinstated following the intervention of the Commission. According to Mr. James Nyamwega, he was interdicted in September 2016 on allegations of impersonation, insubordination and authorising construction of illegal structures in Karen Ward. He however, responded to the show cause letter which led to his…
“Thank you very much for your intervention, Nzoia Water Services Company has reconnected water supply to my home, my tenants and the entire Lower Mewa area,” these were the words of Toili Khisa, a beneficiary of the Ombudsman services. Mr. Khisa had complained that Nzoia Water Services Company (NZOWASCO)had issued him with an excessive bill…
“I am relieved that the Rural Electrification Authority finally rerouted the power line. I thank you for following the issue up without relenting until justice was served,” these were the words of John Kiplagat, a beneficiary of the Ombudsman services. Mr. Kiplagat had complained that a Rural Electrification Authority (REA) contractor in charge of the…
“I came to your office when I had lost hope and you solved my complaint in a month. Your actions helped me, I got justice as I was paid my share,” these are the words of a widow, Monica (not her real name), a beneficiary of Ombudsman services. According to Monica, her husband who worked…
A man with disability is finally enjoying tax exemption after a two-year wait. Anthony Irungu filed a complaint with the Commission on the failure by his employer to issue an introduction letter required by the Kenya Revenue Authority(KRA)to enable him enjoy tax exemption incentive. Mr. Irungusaid he was diagnosed with chronic suppurative otitis mediawhile working…
A former Narok County staff was finally paid his dues after a two-year wait following the intervention of the Commission. According to Mr. Ben Wachilonga, he was employed by the county government as a trade officer until April 2018. However, while working for the county government, he attended a one-month training in China in May…
A dangerously leaning electric pole was finally fixed following the intervention of the Commission. According to Mr. Patrick Mbugua, a resident of Kikuyu, there was a dangerously leaning electric pole in the area near Kikuyu Hospital, opposite Musa Gitau Primary School. The pole’s live electric wires hanging close to a block of residential houses, endangering…
A widow, Ms. Zipporah, can now enjoy a peaceful and quiet life in her piece of land following the intervention of the Commission. According to Ms. Zipporah, the Officer Commanding Station, Serem Police Station, and her brother in-law were harassing her and demanded that she vacates her matrimonial home in Kakamega County. The OCS and…
The Chairperson of the Commission and the Secretary General of the African Ombudsman and Mediators Association (AOMA), Hon. Florence Kajuju has urged other Ombudsmen to deepen their commitment and support the decentralisation of the operations of AOMA which is the goal and philosophy behind the Association’s regional meetings. Speaking Tuesday August 6, 2019 at…
A former lecturer at Dedan Kimathi University, Peter, can finally breathe a sigh of relief following the payment of his dues by the institution. According to Peter, the university engaged his services as a part time lecturer in French where he taught a total of 24 units and submitted his claim to be paid as…
A complainant who is a member of the National Hospital Insurance Fund (NHIF) is a relieved man after the insurer rectified erroneous detail in his records. The complainant wrote to the Commission that on January 31, 2019, he checked his details as captured by NHIF and he discovered there was an extra dependant whom he…
The Commission Chairperson, Hon Florence Kajuju, led a team comprising of the Commissioner in Charge of Access to Information, Ms Lucy Ndung’u, and the secretariat staff during a courtesy call on Laikipia Governor, H.E. Ndiritu Muriithi. The Governor expressed his appreciation for the support the Commission had extended to the county in training its officers…
A patient can finally travel to India for kidney transplant following the processing of the passports for the donor and the caregiver by the Immigration Department. According to Mr. Omollo, his sister Mary, and wife, Edith, who are (donor and the caregiver, respectively) applied for passports on 24th April 2019 to accompany him to India…
A complainant, Janet (not her real name), finally got justice following the arrest and subsequent charging in court of a perpetrator in a complaint lodged with the Commission on her behalf by the Kenya Legal & Ethical Issues Network on HIV and AIDS (KELIN). According to Ms. Janet, she was harassed and insulted on several…
Imagine waiting for two years to be paid for goods supplied to a government entity? That is what Maina has had to contend with following the inordinate delay by the Kenya Nuclear Electricity Board (KNEB) to pay his company Asso Ventures for supply of goods. According to Mr. Maina, his Company supplied KNEB with stationery…
A former employee of the National Industrial Training Authority (NITA), David, can finally support his appeal before the Public Service Commission (PSC) following the release of certified copies of documents he had sought. David made a request for information to NITA on 5th June 2018, however, the institution failed to grant access within the required…
A resident of Loitoktok, Grace, can finally honour her grandson’s invitation to visit the United States (US) following the processing of her passport by the Immigration Department. Her nephew John, highlighted the aunt’s frustration in a newspaper article. According to the article, Grace had postponed her trip to the US following delay in processing her…
Imagine waiting for four years to be paid for services you offered? That is what Angeline has had to contend with following inordinate delay by South Eastern Kenya University (SEKU) to pay her the dues for services offered in 2015 as a part time lecturer at the University’s Kitui Campus. According to Angeline, the university…
Residents of Mikindani estate can finally enjoy fresh air after eight years of inhaling polluted air owing to an illegal dumpsite within the estate. Having had enough of it, Rebecca – one of the residents – on 26th July 2018, lodged a complaint with the Commission relating to the illegal dumping and disposal of hazardous…
A complainant, Ken (not his real name), can now hopefully secure a job after his police records were updated giving him a clean bill of health. Ken was charged with a criminal offence in 2007 but was later acquitted under Section 201 of the Criminal Procedure Code. The clearance was, however, not communicated to Directorate…
A student who had his graduation held up because of missing results finally found justice after the Commission intervened. Mr. Lazarus Awala Asewe had his 2015 results for 5th year semester one missing and after unsuccessful attempts to have the Technical University of Mombasa remedy the situation, he approached the Commission and the matter was…
A female complainant who was alleged to have been assaulted by the area chief has seen justice being served. In June 2017, the Commission received a complaint from the complainant (name withheld) over assault incident involving a chief from Laikipia County. As a result of the assault, she alleged she suffered miscarriage, losing a three-month…
Five winners of the Huduma Ombudsman Awards, 2017, were feted by His Excellency the President, Hon Uhuru Kenyatta, during the 55th Jamhuri Day Celebrations held on Wednesday, December 12, 2018. The awardees were recognised following their nomination by the Commission. The 2017 overall winner in the individual category, Mr. David Kipng’eno Chumo, was awarded with…
The Commission has called on stakeholders to play their part to ensure implementation of the Access to Information Act, 2016 is a success. “Public bodies, the private sector, and more importantly the citizens must play their respective roles,” said Commission Chairperson Hon. Florence Kajuju. She was speaking during a workshop on the implementation of the…
Members of various commissions and independent offices have converged in Meru County for their annual conference that seeks to reflect on the role of public participation in governance. The 7th Conference of the Forum of CCs & IOs aims at engaging the public in assessing the progress made in the implementation of the Constitution, share…
The Commission, in pursuit of its mandate to create awareness and educate members of the public on administrative justice and access to information, took part in the second edition of the Devolution Sensitisation Week. During the three-day event which took place on 25th to 27th September, 2018, at Makadara Grounds in Mombasa County, the Commission…
The visit, which incorporated their induction, also saw them pay courtesy calls on Mombasa County Governor and the Coast Regional Commissioner and his team. Commission Chairperson, Hon. Florence Kajuju, led the team comprising of Vice Chairperson, Mr. Washington Sati, Commissioner Lucy Ndung’u, Commission Secretary, Mr. Leonard Ngaluma, and Directors. Mombasa Deputy Governor, Dr. William…
The Commission and the Ministry for Public Service, Youth and Gender Affairs, have undertaken to enhance collaboration and partnership in areas of performance contracting, promoting good governance and performance through Huduma Ombudsman Award. In this regard, the Commission and the Ministry will seek to continue transforming the public service with the aim of enhancing…
The Commission today (Tuesday, September 11, 2018) hosted a delegation from the Republic of Rwanda which is in the country for a learning tour. The delegation, which was led by the Chairperson of the Rwanda Law Reform Commission, Hon. Aimable Havugiyoreinye, is in the county to benchmark on the execution of court judgments, administrative decisions…
Chairperson, Hon. Florence Kajuju, today (Monday, September 10, 2018) launched a taskforce on the development of the Access to Information Regulations. The task force draws membership from CAJ, Kenya Law Reform Commission, and the National Communications Secretariat under the Ministry of ICT. Also present during the launch were Vice Chairperson of the Commission, Mr. Washington…
The Ombudsman of Malawi on Wednesday, August 29, 2018, paid a courtesy call on the new Chairperson and Commissioners. Hon. Advocate Martha Chizuma Mwang’onde visited the Commission’s head office to meet the commissioners who recently took office. Chairperson Hon.Florence Kajuju and commissioners Lucy Ndungu and Washington Sati received and briefed her on the workings and…
Following intervention by the Commission, the National Treasury released pension funds for an ex-military serviceman who had pursued the same for a long time. Mr. Julius Meitekni Olekorio had lodged a complaint with the Commission alleging that despite having submitted relevant documents necessary to process his pension, he had been unable to access the same.…
A week after assuming office at the Commission, three new Commissioners have reiterated their resolve to live up to the expectations of the Kenyan public and serve them with utmost dedication and humility. The commissioners, led by the Chairperson, Hon. Florence Kajuju, challenged members of staff to approach their responsibilities and duties with professionalism and…
Three new commissioners have taken over at the Commission with a promise to improve public service delivery through closer collaborations with other players. The three commissioners, who were appointed by President Uhuru Kenyatta via Kenya Gazette Notice number 8044, took their oath of office with a pledge to focus on serving the people of…
As part of enhancing the capacity of public officers on complaints handling and good governance, the Commission on Administrative justice trained the management of the Kenya Electricity Generating Company (KENGEN) The three-day training workshop in Nairobi, carried out on 27th to 25th June, 2018, was focused on enhancing the capacity of the officers on…
Three (3) new commissioners took over at the Commission following their appointment by President Uhuru Kenyatta via Kenya Gazette Notice number 8044. SN NAME ROLE INAUGURAL DATE 1 Hon. Florence Kajuju, MBS Chairperson 08/08/2018 2 Mr. Washington Opiyo Sati Vice Chairperson 08/08/2018 3 Mrs. Lucy Ndungu, HSC, EBS Member 08/08/2018 Pioneer…
a) Complaints can be made through the following means: 1: Visiting any of the Commission’s offices (Nairobi, Mombasa, Kisumu, Isiolo, and Eldoret) in person; 2: Calling toll free number, 0800221349 or 020 2270000; 3: Texting short code number, 15700 (Safaricom Subscribers); 4: Writing a letter through P. O. Box 20414, 00200, Nairobi; 5: Writing an email to…
When you complain, a wrong is righted and administrative justice is delivered. Complaining ensures that service delivery in public offices is timely, efficient and effective.
A public office or public officer from which/whom you sought services that were not rendered or that were delayed, or the officer was unprofessional, rude or disrespectful to you or other members of public.
This resource contains information published by the Commission on Adminstrative Justice (office of the Ombudsman) in accordance with the Access To Information (ATI) Act requirements. See more information here on CAJ’s implementation of Access To Information (ATI) Act.
What is the Access to Information Act (ATI)? This is a law that was passed by the Parliament of Kenya in September 2016, to make it easier for wananchi to access (get, receive, reach) information. Information is Power! – According to Article 35 of the Constitution, it is a right for all citizens to be…
{tab Head Office} You can contact the Commission through the following channels: Head Office: 2nd Floor, West End Towers Opposite Aga Khan High School on Waiyaki Way – Westlands P.O. Box 20414 – 00200 NAIROBI. Tel: +254-20-2270000 /2303000 / 2603765 / 2409574/0777 125818/ 0800221349 (Toll free) Email : info@ombudsman.go.ke / complain@ombudsman.go.ke {tab Eldoret Branch Office} Eldoret Branch Office…
Mr. Ngaluma holds a Master of Business Administration Degree in strategic Management (University of Nairobi), and has over 20 years’ experience in public service. Prior to his appointment, he had served as a Senior Deputy Secretary in the Office of the Prime Minister. He has also served at the Provincial Administration raising through the ranks…
The Commission draws its mandate from the Constitution, the Commission on Administrative Justice Act and Regulations among others. The mandate of the Commission – summarised below -extends to both national and county governments 1. Maladministration Maladministration is the proper province of any Ombudsman. In the Kenyan context, it includes service failure, delay, inaction, inefficiency, ineptitude,…
{tab About Us} The Commission on Administrative Justice, more commonly known as (Office of the Ombudsman), is a constitutional commission established under Article 59(4) of the Constitution, and the Commission on Administrative Justice Act, 2011. The mandate of Office of the Ombudsman is two-fold, and extends to both national and county governments. Firstly, the Commission…
The Commission has urged Kenyans whether as individuals or in groups to demand better services from public institutions as a matter of right. The challenge of inefficient service delivery in public sector will only change with vigilance of individual citizens, civil society or resident associations. The call was made in a presentation by Mr Sammy…
As part of its strategies to contribute towards realisation of the right to access to justice by Kenyans, the Commission has carried out free legal aid forums in Makueni County. The public forums, conducted in three different towns, are aimed at creating and enhancing citizens’ awareness on administrative justice and on their right to access…
As part of implementation of the Access to Information law, the Commission has rolled out a training programme for County Officers in all the 47 County Governments. The two-day training workshops, carried out on 13th & 14th March, 2018, were focused on enhancing the capacity of the County Secretaries, County Assembly Clerks and County Chief…
Kenyans should be at the forefront of demanding efficient service delivery as part of their citizens’ responsibility to ensure public officers live up to their expectations, the Commission has advised. The Commission, during public education and sensitisation forums in Nakuru and Busia counties, urged Kenyans not to shy away from holding public officers and offices,…
The Commission participated in the first Regional Conference for Ombudsmen of the Intergovernmental Authority on Development (IGAD) member states in Djibouti City, Djibouti, from 10th to 11thDecember, 2017. The Conference, whose theme was ‘Migration, Public Protection and Human Security’, was organised by IGAD for experience sharing and development of a regional approach to addressing the…
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