“I would like to thank you, most sincerely for taking time to listen to my complaint against Kenya Ports Authority (KPA) for delaying my appointment letter for the post of Artisan Electrical Engineering. It was great to meet and work with your team.” These were the words of Rama Mwazondo in an appreciation letter to…
“I make reference to a complaint I lodged against Coast General Teaching and Referral Hospital (CGTRH) in regard to the refund of monies that had been erroneously paid. I am happy to confirm that the matter has been settled and the refund has been effected. I would also like to thank your able office for…
When he took up a job as Chief Officer in Kericho County, Mr. Willy Keter did not envisage that one day the decision would subject him to emotional anguish at the expiry of his contract thanks to the unresponsiveness by the Nakuru County Public Service Board to reinstate him. Mr. Keter lodged a complaint with…
“I hereby appreciate your efforts to assist my elder brother’s dependents get the death benefits which had taken seven years since 2014. I am proud and the deceased’s children appreciate your noble work. May God in heaven bless the work you are doing to assist the less privileged group in society. The cheque was sent…
A National Government employee living with disability can finally enjoy the personal guide allowance, thanks to the intervention of the Commission in a case of delay in the payment of the allowance. According to Ms. Stella Nyasinga, she is a deaf Senior Support staff working at the County Commissioner’s Office in Nakuru County and is…
A resident of Nyamira can finally access critical services following the correction of her Identification Document(ID) details thanks to the intervention of the Commission. According to Ms. Josephine Mogere her National Identity Card Number is 82….57. However, she was issued with an ID Card No. 12….57. She severally sought correction of the anomaly but for…
“In r“In reference to the complained I lodged in your office on 29th October 2021 through the email, I hereby write to confirm that the matter has been resolved. I was allocated a personal number and my outstanding arrears paid.” These were the words of Ms. Jenipher Otieno in a letter to the Commission. Ms.…
“Following my complaint of unresponsiveness concerning my promotion lodged at the Commission’s Eldoret Regional Office, I am pleased to inform you that justice has prevailed. I have been promoted to the position of head teacher job group C5 following my interview in February 2021…” these were the words of Ms. Mercy Kemboi in an appreciation…
A complainant, Fredrick Onyango, lodged a complaint at the Commission’s Mombasa Regional Office alleging delay by the Hon. Attorney General to advance a payment of Kshs776,050 following a court decree issued in his favour on 31st July 2018. The Commission by way of inquiry took up the matter with the Attorney General. In his communication to…
A resident of Bombolulu in Mombasa County can finally enjoy uninterrupted power supply following the intervention of the Commission in a case of wrong payment account. According to Jimmy Waliaula, he applied for a change of electricity meter from the previous owner to himself after he acquired a house in September 2020. After the application,…
