“I am relieved that the Rural Electrification Authority finally rerouted the power line. I thank you for following the issue up without relenting until justice was served,” these were the words of John Kiplagat, a beneficiary of the Ombudsman services. Mr. Kiplagat had complained that a Rural Electrification Authority (REA) contractor in charge of the…
“I came to your office when I had lost hope and you solved my complaint in a month. Your actions helped me, I got justice as I was paid my share,” these are the words of a widow, Monica (not her real name), a beneficiary of Ombudsman services. According to Monica, her husband who worked…
A man with disability is finally enjoying tax exemption after a two-year wait. Anthony Irungu filed a complaint with the Commission on the failure by his employer to issue an introduction letter required by the Kenya Revenue Authority(KRA)to enable him enjoy tax exemption incentive. Mr. Irungusaid he was diagnosed with chronic suppurative otitis mediawhile working…
A former Narok County staff was finally paid his dues after a two-year wait following the intervention of the Commission. According to Mr. Ben Wachilonga, he was employed by the county government as a trade officer until April 2018. However, while working for the county government, he attended a one-month training in China in May…
A dangerously leaning electric pole was finally fixed following the intervention of the Commission. According to Mr. Patrick Mbugua, a resident of Kikuyu, there was a dangerously leaning electric pole in the area near Kikuyu Hospital, opposite Musa Gitau Primary School. The pole’s live electric wires hanging close to a block of residential houses, endangering…
A widow, Ms. Zipporah, can now enjoy a peaceful and quiet life in her piece of land following the intervention of the Commission. According to Ms. Zipporah, the Officer Commanding Station, Serem Police Station, and her brother in-law were harassing her and demanded that she vacates her matrimonial home in Kakamega County. The OCS and…
The Chairperson of the Commission and the Secretary General of the African Ombudsman and Mediators Association (AOMA), Hon. Florence Kajuju has urged other Ombudsmen to deepen their commitment and support the decentralisation of the operations of AOMA which is the goal and philosophy behind the Association’s regional meetings. Speaking Tuesday August 6, 2019 at…
A former lecturer at Dedan Kimathi University, Peter, can finally breathe a sigh of relief following the payment of his dues by the institution. According to Peter, the university engaged his services as a part time lecturer in French where he taught a total of 24 units and submitted his claim to be paid as…
A complainant who is a member of the National Hospital Insurance Fund (NHIF) is a relieved man after the insurer rectified erroneous detail in his records. The complainant wrote to the Commission that on January 31, 2019, he checked his details as captured by NHIF and he discovered there was an extra dependant whom he…
The Commission Chairperson, Hon Florence Kajuju, led a team comprising of the Commissioner in Charge of Access to Information, Ms Lucy Ndung’u, and the secretariat staff during a courtesy call on Laikipia Governor, H.E. Ndiritu Muriithi. The Governor expressed his appreciation for the support the Commission had extended to the county in training its officers…
