My issue has been finally resolved; I would like to express my gratitude to the Commission for the help, these were the words of Ms. Jennifer Parsitau a final year student at Moi University. According to Ms. Parsitau, she applied for the Higher Education Loans Board (HELB) loan for her first year study in…
The Commission on Monday 24th February 2020, conducted a stakeholders’ validation for the Draft Specimen Model Law on Access to Information for the County Governments. The event which brought together county Information Access Officers(IAO), county executives, private sector, civil society and Ministries, Department and Agencies (MDAs), presented an opportunity for the stakeholders to share their…
A resident of Kisumu County was finally paid the benefits of his late father following the intervention of the Ombudsman. According to Mr. Michael Omollo, his late father, Mr. John Omollo, was a contributing member of the National Social Security Fund (NSSF). After his fathers demise, he applied to NSSF in May 2017 for the…
A former nominated Senator was finally paid her pension contribution following the intervention of the Ombudsman. According to her, she applied to the Pensions Department for a refund of her pension contribution in August 2018 but there was a delay in processing the payment. This prompted her to seek the assistance of the Clerk of…
The Pensions Department is one of the public institutions most complained against to the Ombudsman. This is because many retirees and beneficiaries undergo too much suffering owing to undue delay in the processing and payment of their benefits. This is the story of a former teacher who can now enjoy his pension benefits after a…
When his wife went to the delivery theatre at the Pumwani Hospital, Mr. Daniel Karue did not expect that the excitement would soon turn into physical, mental and psychological anguish for the next two years. According to Mr. Karue, his wife, Ms. Consolata Mumbi, delivered on 21st January 2018 through caesarian section at the Pumwani…
Imagine waiting for six years to be compensated for injuries at work place? That is what Peter Muindi has had to contend with following inordinate delay by East Africa Portland Cement Company Limited to compensate him for injuries he sustained at work in July 2013. According to Mr. Muindi, he got injured at the coal…
When he applied for his home to be connected with electricity, Mr. Alfred Katana did not know that it was going to be the genesis of unending trips to the Kenya Power offices. According to Mr. Katana, he made an application to Kenya Power, Kilifi office, for power connection to his home in Ngoloko Village,…
Imagine following up on a land ownership document for forty years? This is what Mr. Francis Karime, a resident of Kiambogo Settlement Scheme in Nakuru County, has had to contend with following inordinate delay by the Naivasha Land’s office to issue him with an allotment letter. According to Mr. Karime, a plot in Kiambogo Settlement…
