Our Offices

{tab Head Office} You can contact the Commission through the following channels: Head Office: 2nd Floor, West End Towers Opposite Aga Khan High School on Waiyaki Way – Westlands P.O. Box 20414 – 00200 NAIROBI. Tel: +254-20-2270000 /2303000 / 2603765 / 2409574/0777 125818/ 0800221349 (Toll free)  Email : info@ombudsman.go.ke / complain@ombudsman.go.ke {tab Eldoret Branch Office} Eldoret Branch Office…

Mr. Leonard Ngaluma Ė Commission Secretary

Mr. Ngaluma holds a Master of Business Administration Degree in strate­gic Management (University of Nairobi), and has over 20 years’ experience in public service. Prior to his appointment, he had served as a Senior Deputy Secretary in the Office of the Prime Minister.  He has also served at the Provincial Administration raising through the ranks…

Scope of Our Work

The Commission draws its mandate from the Constitution, the Commission on Administrative Justice Act and Regulations among others. The mandate of the Commission – summarised below -extends to both national and county governments 1. Maladministration Maladministration is the proper province of any Ombudsman. In the Kenyan context, it includes service failure, delay, inaction, inefficiency, ineptitude,…

About the Commission

{tab About Us} The Commission on Administrative Justice, more commonly known as (Office of the Ombudsman), is a constitutional commission established under Article 59(4) of the Constitution, and the Commission on Administrative Justice Act, 2011. The mandate of Office of the Ombudsman is two-fold, and extends to both national and county governments. Firstly, the Commission…