The Pensions Department is one of the public institutions most complained against to the Ombudsman. This is because many retirees and beneficiaries undergo too much suffering owing to undue delay in the processing and payment of their benefits. This is the story of a former teacher who can now enjoy his pension benefits after a 14-year wait thanks to the intervention of the Commission.
According to Mr. Francis Nyongesa, he retired on 30th June 2005 from the Teachers Service Commission(TSC)and his personal file was transmitted to the Pensions Department for processing of his pension where he was issued with a pension number. However, it was a long wait as his pension was not being processed subjecting him to untold suffering due to the inordinate delay. This prompted him to lodge a complaint with the Commission.
The Commission by way of inquiry took up the issue with the Pensions Department on 22nd October 2018. The Department responded indicating that they had initiated the computation of Mr. Nyongesa’s pension when his file got misplaced. The Commission asked the Department to give due consideration to the matter and on 30th November 2019, they responded indicating that Mr. Nyongesa had been introduced in the November payroll and his pension paid.
