A resident of Kisumu County was finally paid the benefits of his late father following the intervention of the Ombudsman.
According to Mr. Michael Omollo, his late father, Mr. John Omollo, was a contributing member of the National Social Security Fund (NSSF). After his father’s demise, he applied to NSSF in May 2017 for the benefits and was promised that the same would be processed and paid to him. However, two years later the benefits had not been paid despite making countless trips to the NSSF Kisumu office. The delay and the unresponsiveness of the agency drove him to lodge a complaint with the Commission.
The Commission by way of inquiry took up the issue with NSSF leading to processing and payment of the benefits. The Fund, in a letter to the Commission on 7th November 2019, indicated that they had processed and paid the benefits amounting to Shs. 33,464 to Mr. Omollo.
