“I would like to express my gratitude to your office for the assistance; I (recently) received a call to collect my Diploma Certificate from the Kenya National Examination Council (KNEC). Words alone cannot explain how happy I am to hold a Diploma Certificate after six years of waiting,” these are the words of Mr. James Nyaikamba, a former student of the National Industrial Training Authority (NITA).
According to Mr. Nyaikamba, he was a student at Technology Development Centre, NITA-Athi River where he undertook a Diploma in Information Technology and completed his studies in 2012. However, six years later the institution had not issued his final certificate even after making several follow ups with the institution. The registrar in 2018 informed him that the institution had failed to collect his certificate from KNEC and he was advised to deposit Ksh. 5,000 into the KNEC’s account to facilitate the processing of the certificate.
Mr. Nyaikamba complied by depositing the amount into KNEC’s account and submitted the original receipt to the institution to facilitate the processing of the certificate. However, he later learnt from KNEC that the institution did not submit the receipt, instead the institution admitted that the original receipt was lost. The failures of NITA subjected James to untold suffering since KNEC could not process the certificate without the original receipt and he was also finding it hard to apply for jobs and further his education without the certificate. The continued suffering forced James to lodge a complaint with the Commission.
The Commission by way of inquiry took up the matter with the Ag. Director General of NITA and the Ag. Chief Executive Officer of KNEC leading to the processing and release of the diploma certificate.
