“I would like to express my gratitude to your office for the assistance; I (recently) received a call to collect my Diploma Certificate from the Kenya National Examination Council (KNEC). Words alone cannot explain how happy I am to hold a Diploma Certificate after six years of waiting,” these are the words of Mr. James…
A former employee of Kerio Valley Development Authority(KVDA), Mr. Barnabas Kiplimo, was finally supplied with copies of documents by the agency following the intervention of the Commission. According to Mr. Kiplimo, he made a request for information to the Authority in line with Section 8 of the Access to Information Act, 2016. However, the Authority…
A name change was finally effected and a new birth certificate issued following the intervention of the Commission. According to Mr. Paul Mathuva, his family undertook adoption proceedings for Edwin Karama and were formally issued with a birth certificate in the name of King Munene Mutemi on 25th January 2017. However, they later used the birth…
An Assistant Welfare Officer with the Nairobi City County was finally reinstated following the intervention of the Commission. According to Mr. James Nyamwega, he was interdicted in September 2016 on allegations of impersonation, insubordination and authorising construction of illegal structures in Karen Ward. He however, responded to the show cause letter which led to his…
“Thank you very much for your intervention, Nzoia Water Services Company has reconnected water supply to my home, my tenants and the entire Lower Mewa area,” these were the words of Toili Khisa, a beneficiary of the Ombudsman services. Mr. Khisa had complained that Nzoia Water Services Company (NZOWASCO)had issued him with an excessive bill…
“I am relieved that the Rural Electrification Authority finally rerouted the power line. I thank you for following the issue up without relenting until justice was served,” these were the words of John Kiplagat, a beneficiary of the Ombudsman services. Mr. Kiplagat had complained that a Rural Electrification Authority (REA) contractor in charge of the…
“I came to your office when I had lost hope and you solved my complaint in a month. Your actions helped me, I got justice as I was paid my share,” these are the words of a widow, Monica (not her real name), a beneficiary of Ombudsman services. According to Monica, her husband who worked…
A man with disability is finally enjoying tax exemption after a two-year wait. Anthony Irungu filed a complaint with the Commission on the failure by his employer to issue an introduction letter required by the Kenya Revenue Authority(KRA)to enable him enjoy tax exemption incentive. Mr. Irungusaid he was diagnosed with chronic suppurative otitis mediawhile working…
A former Narok County staff was finally paid his dues after a two-year wait following the intervention of the Commission. According to Mr. Ben Wachilonga, he was employed by the county government as a trade officer until April 2018. However, while working for the county government, he attended a one-month training in China in May…
A dangerously leaning electric pole was finally fixed following the intervention of the Commission. According to Mr. Patrick Mbugua, a resident of Kikuyu, there was a dangerously leaning electric pole in the area near Kikuyu Hospital, opposite Musa Gitau Primary School. The pole’s live electric wires hanging close to a block of residential houses, endangering…
